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Refund and Transfer Requests

If you are inquiring on the status of your refund; please note due to the high volume of cancellations refunds may take up to 8 weeks to process from the date of your cancellation. If you are due a refund and it’s past 8 weeks please complete the below form. You can also request to transfer your deposit to a future reservation; if you choose this option, we will extend an extra 5% discount off our lowest Book Direct rate for the future dates of travel; please note if you are  interested in transferring to a future reservation and someone from our team will reach out to you.


My family and I have just returned from an 11 night holiday at LBV. The resort is fantastic and the location could not be better.

Lynn, UK