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Frequently Asked Questions…

What does the resort fee cover?

The daily resort fee covers services such as; self parking, wi-fi, fitness room, pool towels, theme park shuttle and local phone calls.

Do you offer cribs and what is the charge?

Cribs are Pack n Play style, they are provided complimentary. Please email  to ensure your crib request is added into your reservation.

Who can I email if I’d like to order a gift or flowers for the room?

Please email for any special requests prior to your arrival.  Please visit this page for details on items to Enhance Your Stay!

Is my credit card charged when I make a reservation?

Yes, your credit card will be charged either a deposit or the full amount of the stay depending on what rate you select.  Please check the terms and conditions of the reservation prior to confirming for the exact deposit which applies to your reservation.  Please note:  Reservations made with a declined or invalid credit card are subject to cancellation.

What are the cancellation terms on my reservation?

Cancellation terms and conditions are explained during the reservation process.  Our hotel policy is 72 hours prior to arrival you may cancel without penalty unless you reserve a non-cancellable or non-refundable reservation such as Advanced Purchase or Pay in Advance & Save.  Additionally group block reservations have a 7 day cancellation policy.  Cancellations made within cancellation period will forfeit the deposit on the reservation.

Can I make additional payments?

Yes, if you wish to make additional payments on your reservation please contact our reservations department or 866-401-2699 and we will be happy to assist you.

Can I change my reservation at any time?

Any changes to your reservation can be made providing they are made within the terms of the cancellation policies & terms, please note that changes to a reservation can however result in rate changes.  To change or modify your reservation please email or call 866-401-2699 and we will be happy to assist you.

Do you offer airport shuttle service?

Before going on vacation, many of us like to make sure we have every detail of our trip straighten out. If that is your case, you are probably wondering what the best choice of transportation from the Orlando International Airport to the Lake Buena Vista Resort Village & Spa would be.

Renting a car is a great option for guests that are visiting Orlando with their family. That is because Orlando is a very spread out city, so driving is usually the most popular form of transportation in town. Public transportation such as the Lynx buses and the Sunrail are available, but they do not offer comprehensive routes and schedule times to support the vast tourism demand in Orlando.

At the Lake Buena Vista Resort Village & Spa we partner with Resort Transportation to arrange affordable and safe transportation for our guests. You can make a reservation for airport shuttle service by contacting the reservation center at 866-401-2699. This service has to be scheduled in advance and payment is required at the time of booking. Please have your flight information when calling, so they can advise you on the available shuttle times. After reservation is confirmed and payment is submitted, we will send you your transportation voucher.

Prices start from $60 one way for up to 5 people from the Orlando International Airport to Lake Buena Vista Resort Village & Spa.

Another option available to travelers is to get a cab at the airport or order an Uber or Lyft from your phone. The Orlando International Airport does allow taxis and ride-sharing services to pick-up and drop-off customers at specific designated spots. For ride-sharing options just download the app of your choice, link a credit card to the account and select your location and desired destination. The application should give you an estimate of how much your ride will cost before you order your ride. That way you can make sure to stay within budget when planning your transportation from the airport to our resort.

How can I upgrade my room to a different room type?

If you decide to make a change to your reservation such as a room upgrade, we would be more than happy to help you.  Email or call 866-401-2699 for availability and upgrade costs.

I want to make sure that I am on a low floor or high floor?

We are more than willing to add any special requests to your reservation but please note that these are always subject to availability and cannot be guaranteed.  Please email or note them at the time of your reservation.

Can I send packages or receive mail at the hotel?

For a nominal fee of $5.00 per package* you may have packages delivered to the resort.  The name on the package must match that of the resort reservation.  In the event your package does not arrive prior to your departure date, packages may be forwarded with prior arrangements for an additional fee.  The hotel will not be held responsible for misdirected or lost packages.

*Please note:  For large or heavy packages or if the package needs the be held longer than 3 days before check-in there will be an additional charge.  Standard packages are 14’”x 14″ x 8’”and weigh 3.5lbs (or less).

Ship to:  Lake Buena Vista Resort Village & Spa
Attn:  Arriving Guest (Insert Name on Reservation & Arrival Date)
8113 Resort Village Drive
Orlando, FL 32821



Can I bring my pet?

Unfortunately, while we love our furry friends we do not allow pets, however service animals with documentation are accepted.

Can I check-in early or check-out late?

We do not offer early check-in or late check-out in advance.  Please feel free to note your arrival time on your reservation but, we cannot guarantee early check-in will be available even if it is noted.  Once you arrive at the hotel you can request a late check-out with the front desk.  If available, there may be a nominal fee charged for late check-outs.

Do I have to pay for parking?

Parking is included in your daily resort fee for registered guests of the resort and is limited to two vehicles per suite.  Parking passes are required .

Do you have laundry service?

All suites include an in-suite washer and dryer.  If you require dry cleaning service, please visit the front desk for details.

How many buildings are there at the resort?

There are 5 buildings at the resort, each with a variety of suites from one bedroom to four bedrooms.  Not all room types are available in every building.

Can I request a specific building?

You may add a special request to your reservation but please note that special requests cannot be guaranteed.  Keep in mind some suite types are not available in all buildings and therefore your request would not be able to be accommodated.

Can I request a pool view or firework view?

You would need to reserve the specific room type to guarantee it.  If the view room type is available for your requested dates it will display along with the standard room type.  We do not offer pool view or firework view on a special request basis.

Can you smoke in the suites?

Lake Buena Vista Resort Village & Spa is a non-smoking hotel.  You may smoke outside on your balcony only.  A cleaning fee will be charged if this policy is not followed.

Are there complimentary shuttles to the parks?

Theme Park Shuttle Service for Disney, Sea World and Universal is included with your Resort Fee, on a first-come, first-served basis.  Visit this page for shuttle details.  Reservations are required one day in advance.

Is the swimming pool heated?

Yes, our pools are heated seasonally based upon the pool and outside temperatures.

Do I need to book in advance to use the Reflections Spa?

It is highly advisable to schedule your spa services in advance to ensure your preferred time is available.  Call the Spa directly at 407-597-1695 to schedule your appointment for your spa services.

Do you offer any housekeeping services?

Housekeeping services can be scheduled with the front desk at least 24 hours in advance. There are three different types of service available to choose from Full Cleaning, Light Touch Service and Fresh Touch, visit this page for details.  You can schedule any housekeeping at the front desk once you arrive at the hotel.

Do you have any accessible suites?

We do offer handicapped accessible suites, please email or call 866-401-2699 to reserve an accessible suite.

Can I have an extra bed in the suite?

Unfortunately we do not offer any extra rollaway beds; each suite can only accommodate the maximum number of guests indicated for that room type.

Is there internet access in all suites?

Wireless Internet Access is included in your daily resort fee and is available in all guestrooms.  We do also offer a business center with computers available for a nominal fee (credit card required).

Can I purchase my theme park tickets at the resort?

Absolutely!  We offer a great concierge desk at this resort where you can purchase all your park tickets, dinner shows and sight-seeing tours.  For your convenience you can also purchase all your tickets prior to arrival by contacting our reservations department at 866-401-2699.

What time is check-in and check-out?

Lake Buena Vista Resort Village & Spa check-in time is 4pm and check-out time is 11am.

Do all suites have a balcony?

Yes, all suites have their own private balcony furnished with a table and chairs.

I’ve left something at the hotel, do you have a lost and found contact?

Yes, absolutely.  Please click the link below and fill out the information requested (you will be asked to enter the client ID# 63496). Once submitted, please allow up to 72 hours for a response.

My family and I have just returned from an 11 night holiday at LBV. The resort is fantastic and the location could not be better.

Lynn, UK