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Contact Us

Make sure to check our Frequently Asked Questions page to see if we may have already answered your question, if not, feel free to contact the helpful professionals at our Orlando resort for further information. We look forward to your upcoming stay!


Cancellation Info due to Covid-19

Requesting a Refund or Transfer Your Reservation Dates?

You can request a refund on a previously canceled reservation or transfer your deposit to a future date for an additional 5% discount by clicking the “Request Refund/Transfer” button below to complete the request form. Please note: due to the high volume of cancellations, refunds may take up to 8 weeks to process from the date of your cancellation.

Thank you for your understanding and patience.

Lake Buena Vista Resort Village & Spa
8113 Resort Village Drive
Orlando, FL 32821

Phone: 866-401-2699 (8am – 6pm)

Hotel Direct
Phone: 407-597-0214 (24 hours) Dial 0 after 6pm

More info
Current Coronavirus Updates regarding hotel



Get in Touch

We would love to hear from you! Please know we are experiencing higher than normal email and call volumes.  We will try and respond to you as quickly as possible.  If you can try and find the answer to your questions on this website it may save you some time.  Please click here for our most up to date information regarding the coronavirus and how it impacts your stay.

My family and I have just returned from an 11 night holiday at LBV. The resort is fantastic and the location could not be better.

Lynn, UK