Frequently Asked Questions

A: Reflections Spa & Salon offers a diverse range of massage therapies to suit different needs and preferences. Our signature offerings include the Sweet Meadow Serenity Massage, which uses warm honey and magnolia-infused oils for a deeply relaxing experience; the Sunshine Orchard Massage, featuring certified organic oils with antioxidants 6000x stronger than vitamin C; the Deep Tissue Massage, which targets muscle tension and knots for therapeutic relief; the Hot Stone Massage, utilizing smooth heated basalt stones to ease muscle tension and promote circulation; and the Relaxation Swedish Massage, which combines gentle, flowing strokes to promote overall wellness.

We also specialize in specialized treatments like Tech-Free-Stress-Free Massage for chronic neck and shoulder tension from device use, Mother-To-Be Massage for expectant mothers (after 12 weeks), and Reflexology, which uses ancient pressure-point techniques on hands and feet. For those seeking multiple benefits, our Balancing Retreat combines a 50-minute Swedish massage with 30-minute reflexology for comprehensive relaxation and energy restoration. 

A: Deep Tissue and Relaxation massages serve very different purposes, and choosing the right one depends on your goals. A Deep Tissue Massage uses firmer pressure and targets specific muscle groups, knots, and areas of chronic tension. This type of massage is ideal for people with muscle soreness, injury recovery, athletic training, or anyone dealing with persistent muscle tightness. The therapist applies sustained pressure using slower strokes and elbows to reach deeper layers of muscle tissue, which can be slightly uncomfortable during the treatment but results in significant relief afterward. A Relaxation Swedish Massage, by contrast, uses lighter to medium pressure with flowing, rhythmic strokes designed to soothe the nervous system, reduce stress, improve circulation, and promote overall relaxation. It's perfect for vacation stress relief, general wellness, and those seeking a gentle, pampering experience. If you're unsure which is best for you, we recommend consulting with our spa concierge when booking—they can help determine which massage aligns with your current needs. 

A: Massage therapy offers numerous proven health and wellness benefits that extend far beyond simple relaxation. Physically, massages improve blood circulation, which delivers oxygen and nutrients to muscles and organs while removing metabolic waste. They reduce muscle tension, relieve pain, improve flexibility and range of motion, and can accelerate recovery from injuries. For people who sit at desks or experience chronic pain conditions, regular massage can provide significant relief. Mentally and emotionally, massage therapy reduces stress and anxiety by lowering cortisol levels and activating the parasympathetic nervous system (the body's "rest and digest" response). This can improve sleep quality, enhance mood, and increase overall sense of well-being. Additionally, massage can boost immune function, lower blood pressure, reduce headache frequency and intensity, and improve digestion. For travelers visiting Orlando's theme parks, massage provides immediate recovery from physical exertion, reduces jet lag effects, and helps the body recharge for the next day's adventures. Our skilled therapists can customize each session to target your specific concerns. 

A: Hot Stone Massage is generally suitable for most people and is particularly beneficial for those with muscle tension, poor circulation, or stress. However, certain individuals should avoid this treatment or discuss it with our spa concierge beforehand. People with conditions like varicose veins, recent sunburn, extremely sensitive skin, certain skin conditions (eczema, psoriasis), or those taking blood-thinning medications should consult with a healthcare provider before booking. Pregnant women can enjoy Hot Stone Massage, but it's important to inform us of your pregnancy at booking so we can avoid the abdominal area. Similarly, anyone with high blood pressure, heart conditions, or compromised circulation should notify us in advance. The warmth of the stones increases circulation and relaxes muscles, so if you have any concerns about heat sensitivity or medical conditions, please call us at (407) 597-1695 before your appointment. Our experienced therapists will work with you to ensure the treatment is safe, comfortable, and tailored to your specific needs. 

A: Reflexology is an ancient healing practice based on the principle that specific points on the hands and feet correspond to different organs, glands, and systems throughout the body. The theory behind reflexology is that by applying targeted pressure to these "reflex points," we can stimulate the flow of energy (known as "qi" in traditional Chinese medicine) throughout the entire body, promoting healing and balance. During a reflexology treatment at our spa, a trained therapist uses thumbs, fingers, and hand techniques to apply precise pressure to these reflex zones on your hands and feet. You remain fully clothed during the treatment, and it's a deeply relaxing experience. Many clients report improved sleep, reduced stress, better digestion, relief from headaches, and enhanced overall energy. Reflexology is non-invasive, requires no oils or lotions (though some therapists do use them for comfort), and is suitable for almost everyone—from children to seniors. For maximum benefit, many clients combine reflexology with a full-body massage (like our Balancing Retreat package) to address both localized tension and systemic wellness. Whether you're a skeptic or a believer, most people find reflexology to be an incredibly relaxing and rejuvenating experience. 

A: Proper preparation ensures you get the most out of your massage experience. First, arrive 15 minutes early—this allows time to check in, complete any necessary intake forms, relax in our lounge, and enjoy our sauna if desired. This buffer also helps you transition mentally from the busy theme park environment to a state of relaxation. Wear comfortable, loose clothing that's easy to remove, as you'll change into a spa robe or sheet. Eat a light meal 1-2 hours before your appointment; arriving hungry can be distracting, but a full stomach may cause discomfort during abdominal work. Hydrate well before your appointment, as massage stimulates the body's lymphatic system and proper hydration helps flush toxins. Avoid caffeine immediately before your massage, as it can increase tension and prevent full relaxation.

If you have any injuries, chronic pain, allergies, medical conditions, or are pregnant, notify our spa concierge when booking or upon arrival—this information helps our therapists customize your treatment safely. Shower or bathe before your appointment if possible (though not required), as clean skin allows for better oil absorption and a more hygienic experience. Finally, silence your cell phone completely and plan to avoid work emails or stressful topics during your spa time—mental preparation is just as important as physical preparation. 

A: Timing your meal before a massage is important for comfort and effectiveness. We recommend eating a light meal 1-2 hours before your appointment. Arriving on an empty stomach isn't ideal because hunger can be distracting and prevent you from fully relaxing, while your body's digestion process may actually interfere with the massage's therapeutic benefits. However, arriving with a full stomach is equally problematic—lying down or having pressure applied to your abdomen immediately after a large meal can cause discomfort or nausea. A light snack like a small salad, yogurt, fruit, or toast is perfect.

If you're arriving directly from the theme parks and are very hungry, we recommend grabbing a quick bite at one of the restaurants at Lake Buena Vista Factory Stores (located right across from our resort) before heading to the spa. After your massage, we recommend waiting 30-60 minutes before eating a large meal, as your digestive system will be relaxed and slower. However, hydrating with water or herbal tea is encouraged immediately after your treatment. 

A: Wear comfortable, loose-fitting clothing that you can easily remove and change out of—think workout clothes, loose pants, or a casual dress rather than jeans or complicated outfits. You don't need to wear anything special; comfort is the goal. When you arrive, you'll change into a spa robe provided by Reflections Spa & Salon, and our therapist will ensure your modesty is protected with sheets and blankets during your treatment. Most clients disrobe completely under the sheet, though some prefer to keep underwear on—this is entirely your choice, and our therapists are trained to work professionally regardless.

Avoid wearing jewelry, watches, or hair accessories that might get in the way or become uncomfortable when lying face-down. If you have particularly long hair, consider bringing a hair tie. Comfortable slip-on shoes are ideal for getting around the spa. Leave valuable items in the safe in your guest room rather than bringing them to the 

A: Please arrive 15 minutes before your scheduled massage time. This buffer allows you to check in, complete any necessary health forms or consent documents, get oriented to the spa layout, and most importantly, begin to shift into a relaxed mindset. Many guests enjoy arriving a few minutes early to enjoy our sauna, lounge area, or simply sit in our peaceful waiting area before their treatment. If you arrive late, your treatment time will be shortened to accommodate the next guest's appointment—we cannot extend treatments past their scheduled end time, and you'll be charged the full service fee regardless of when you actually begin. Arriving early is especially important if this is your first visit or if you have specific health concerns to discuss with your therapist. For group bookings, we ask that the entire group arrives 15 minutes early so everyone can be checked in efficiently. 

A: Your first massage experience should be comfortable, professional, and customized to your needs. When you arrive, you'll complete a brief health intake form asking about any injuries, medical conditions, allergies, or areas of pain or tension. Our therapist will review this form and discuss your goals for the session—whether you're seeking stress relief, pain management, or general relaxation. You'll be shown to the treatment room, given a moment of privacy to disrobe to your comfort level, and asked to lie on a warm, padded massage table, covered with a sheet and blanket. Our therapist will keep you draped and covered throughout the treatment, only uncovering the area being massaged. The therapist will likely begin with long, warm-up strokes to help your body adjust, then progress to deeper work based on your feedback. Don't hesitate to communicate during the massage—let your therapist know if the pressure is too firm, too light, or if certain areas need more attention. The room will be quiet with soft music and dim lighting to promote relaxation. After the massage, you'll have a few moments to get dressed and slowly transition back to awareness. Your therapist may provide recommendations for stretches, hydration, or follow-up care. Avoid rushing after your massage; take time to enjoy the relaxation benefits. 

A: While some communication is necessary and encouraged, especially at the beginning of your massage, most clients prefer to remain quiet and fully relax during the treatment. It's perfectly fine to communicate if you need to—for instance, if the pressure is too intense, too light, if you're uncomfortable, or if you'd like to focus on a specific area. However, extensive conversation during the massage can pull you out of the deeply relaxed state that makes massage so therapeutic. We recommend getting all your questions answered and preferences communicated during the initial consultation with your therapist before the treatment begins. Once the massage starts, you can enjoy the quiet, meditative experience. If you need to communicate something urgent during the treatment, simply speak up—our therapists are attentive and will pause to listen. Many clients use this time as a mental break from the constant stimulation and conversation of vacation and theme parks, so silence is actually preferred by most people. Think of it as a form of meditation where you can quiet your mind and fully experience the sensations of the massage. 

A: After your massage, take your time transitioning back to normal activity. Sit up slowly, as some people experience a moment of lightheadedness after deep relaxation. Take a few deep breaths and allow yourself 30-60 seconds to adjust before standing. Drink water—massage stimulates your lymphatic system, which works to remove toxins from your body, and hydration supports this natural cleansing process. We provide water at the spa, but feel free to continue hydrating throughout the day. Avoid intense physical activity or strenuous exercise for at least 2-4 hours after your massage, as your muscles are in a relaxed state and are more prone to strain.

You may feel somewhat drowsy or in a deeply relaxed state—this is normal and actually a sign that your parasympathetic nervous system has been activated, which is wonderful for stress relief and healing. Some people experience mild soreness 24-48 hours after a deep tissue massage, similar to the feeling after a workout; this is normal and typically resolves quickly. If soreness persists beyond 48 hours, contact the spa. Avoid heavy meals immediately after, but gentle snacking and continued hydration are encouraged. Many guests schedule their massage near the end of the day so they can rest and fully enjoy the benefits. 

A: The duration of massage benefits varies depending on the type of massage, your body's condition, and your lifestyle. Most people experience immediate relaxation during and immediately after the massage, which typically lasts 2-7 days for a relaxation massage. The stress-relieving and mood-boosting effects can last a few days to a week. Deep tissue massage benefits, which target chronic muscle tension and pain, can last 1-2 weeks, though multiple sessions often produce longer-lasting results.

For maximum benefit, many wellness professionals recommend monthly maintenance massages—just as you might see a dentist regularly, regular massage therapy helps prevent tension from building up and keeps your body in optimal condition. If you're dealing with chronic pain or specific issues like "tech neck," more frequent sessions (bi-weekly or weekly) may provide better results initially, then transition to monthly maintenance.

During vacation, even a single massage can provide significant relief from theme park exertion and help you sleep better that night. For best results, we recommend combining massage with stretching, proper hydration, good posture, and stress management techniques to extend the benefits. 

A: Yes! Pregnancy massage is one of our specialties, and massage can provide wonderful benefits during pregnancy, such as reducing back pain, decreasing swelling, improving circulation, and promoting relaxation. However, there are important guidelines we follow to ensure safety for both mother and baby. We offer our specialized Mother-To-Be Massage, which is designed specifically for pregnant women and addresses the unique physical and emotional changes of pregnancy. This massage is only available after the first trimester (past 12 weeks), as a precaution. Pregnant women should avoid certain pressure points and techniques, and our therapists are trained in these protocols. When booking, please disclose your pregnancy and trimester, and avoid other massage types designed for non-pregnant clients. Our therapists will position you comfortably (typically on your side with pillows for support rather than face-down), avoid the abdominal area, and focus on relieving the lower back, hip, and leg tension that's common in pregnancy. Prenatal massage can help prepare your body for labor, reduce pain, and promote better sleep—all valuable during pregnancy. If you have a high-risk pregnancy or any complications, consult your OB-GYN before booking. 

A: If you have high blood pressure, heart disease, or other cardiovascular conditions, it's important to notify our spa concierge at least 24 hours before your appointment. While massage can actually help reduce blood pressure for many people, certain types of massage (particularly hot stone) or aggressive deep tissue work may not be appropriate for you without clearance. We recommend consulting with your cardiologist or primary care physician before booking, and we can provide a form for them to complete regarding what type of massage is safe.

Our therapists are experienced in modifying treatments for clients with cardiovascular concerns—we can use lighter pressure, avoid certain techniques, skip the hot stone component, and ensure you're positioned comfortably. Communicating openly about your condition allows us to provide a treatment that's both safe and beneficial. Many clients with managed high blood pressure find that gentle relaxation massage actually helps reduce their blood pressure and stress levels, so don't assume massage isn't for you—just make sure we know about your condition beforehand. 

A: If you have a recent injury or acute muscle soreness, inform our spa concierge when booking. For very recent injuries (within 48 hours), we typically recommend waiting a few days before receiving a massage, as acute inflammation needs time to settle. However, for older injuries, chronic muscle soreness, or tension from physical activity, massage can be incredibly beneficial. Our Deep Tissue Massage and specialized sports massage techniques can help break up scar tissue, improve circulation to the injured area, reduce pain, and accelerate healing. For specific injuries, we can focus on the affected area or work around it if needed—just let us know. Our therapists will adjust pressure and technique based on your injury. If you're recovering from a recent surgery, wait until your surgeon gives you clearance (usually 4-6 weeks) before receiving massage. For chronic conditions like arthritis, fibromyalgia, or old sports injuries, massage combined with stretching and physical therapy can provide significant relief and improved mobility. 

A: Yes, but we need to know about your skin condition when you book. If you have eczema, psoriasis, dermatitis, or other skin sensitivities, please inform our spa concierge so we can use appropriate oils and adjust our techniques. We offer different massage oils and can use fragrance-free options if you have sensitivities. Some oils may irritate your skin, so communicating your sensitivities allows us to select options that are soothing rather than irritating.

For active flare-ups of skin conditions, a massage over the affected area might not be ideal, but we can work around problem areas and focus on other parts of your body. Many clients with chronic skin conditions find that gentle massage and relaxation actually help reduce stress-related flare-ups, since stress often exacerbates skin conditions. We can also recommend our estheticians for specialized facials that address skin conditions alongside massage therapy. 

A: We require at least six hours' notice for cancellations or rescheduling of individual massage appointments. If you cancel or reschedule with more than six hours' notice before your appointment, there is no charge. If you cancel or reschedule within the six-hour window, or if you book an appointment within six hours and then don't show up, you will be charged the full service fee.

For package bookings or private spa events, we require one week's notice for cancellations.

For group bookings (minimum of six guests), we have a four-week cancellation policy to allow us to adjust staffing and resources accordingly. We understand that vacation plans sometimes change unexpectedly, so we encourage clients to call us at (407) 597-1695 as soon as possible if you need to cancel or reschedule. This policy helps us manage our therapist schedules and ensure we can accommodate other guests while respecting our staff's time. 

A: The advertised price for your massage is for the treatment itself. A 20% gratuity will be automatically added to your bill based on the original service charge (not including any discounts applied). This gratuity is distributed to the spa staff members who served you during your visit and is included in your final bill. If you'd like to provide an additional tip beyond the 20% gratuity, that's always welcome and appreciated, though not required.

All major credit cards and traveler's checks are accepted for payment. We require a credit card number at the time of booking to secure your reservation. If you have questions about pricing, special packages, or group rates, please call (407) 597-1695 or speak with our spa concierge. 

A: No. Reflections Spa & Salon welcomes both resort guests and the public. Whether you're visiting Orlando, enjoying a stay nearby, or you're a local resident, you're invited to book an appointment and enjoy a relaxing spa experience. To book your appointment, simply book online or call us at (407) 597-0214 Ext. 2. We recommend booking in advance to secure your preferred time, though walk-ins are always welcome!

A: Reflections Spa & Salon is open Thursday through Monday, 9 AM to 5 PM, and is closed Tuesday and Wednesday. We accept both online bookings and walk-ins, though booking in advance is recommended, especially during peak season (holidays, summer vacations, spring break). During busy times, our most popular time slots fill up quickly.

You can book online at our Booker platform or call (407) 597-1695 to speak with our spa concierge.

For walk-ins, availability depends on our therapist schedule that day, so don't count on same-day availability during peak times. We recommend booking at least 24-48 hours in advance during regular seasons and 1-2 weeks in advance during holidays and major events. If you need a specific therapist or time slot, book even further in advance. 

A: Yes! Groups of six or more guests qualify for group rates and special discounts on our services. We offer several Ultimate Escape Packages that combine multiple treatments (such as the Serenity Soak, Sail Away, and The Ultimate Escape) at discounted rates. We also have a Wellness Membership Program that provides monthly benefits including one FREE treatment (choice of facial, massage, or mani/pedi), unlimited sauna and lounge access, and 20% off additional services plus 10% off retail items. For specific group rates or customized packages, contact our spa concierge at (407) 597-1695 or email reservations@lbvorlandoresort.com. We're happy to work with groups for corporate retreats, family reunions, bridal parties, or other special occasions. 

A: Reflections Spa & Salon is located on the 6th floor of Lake Buena Vista Resort Village & Spa's main lobby building (Building 4). Our address is 8113 Resort Village Drive, Orlando, Florida 32821. From the main resort lobby, ask staff for directions to the spa, or follow spa signage throughout the resort. Parking is free at any available spot on the resort property.

Our spa is licensed (License #MM21151) and located within the resort's main building, making it very convenient if you're staying on property or visiting the resort. Upon arrival, check in at our front desk, and our spa concierge will get you settled. 

A: Please bring your ID and a valid credit card (required for check-in), your reservation confirmation or booking number, and any medical information relevant to your treatment if you have specific health concerns. Comfortable, loose clothing to change out of and slip-on shoes are ideal. You don't need to bring massage-specific items—we provide spa robes, sheets, blankets, and towels. Lockers are available for your personal items, but we strongly recommend leaving valuables in the safe in your room (if you're a resort guest) or at home, rather than bringing them to the spa. This includes expensive jewelry, watches, large amounts of cash, or important documents. We work hard to maintain a secure spa environment, but the safest option is to leave valuables in your guest room or at home.

You're welcome to bring a small personal item (like your phone in silent mode) if you need it for photos of products or other purposes, but phones should be turned off during your treatment—our spa is a quiet zone where cell phones must be off for the comfort of all guests. 

A: Yes! Reflections Spa offers gift certificates for any dollar amount or specific service. Gift certificates can be used toward massage services, facials, nail services, retail purchases of spa products, or home care products from our spa boutique. Gift certificates cannot be redeemed for cash. You can purchase gift certificates online or in person at Reflections Spa & Salon. Gift certificates make excellent gifts for friends and family members—especially perfect for those Orlando visitors who want to give the gift of relaxation. If you're looking for a gift for a theme park enthusiast, combining a gift certificate with a massage appointment is the perfect way to help them relax and recover from their vacation.