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Covid-19 Updates at Lake Buena Vista Resort Village & Spa

As Orlando progresses through each stage of recovery from the global pandemic, Lake Buena Vista Resort Village & Spa continues to work diligently to progress as well while maintaining health and safety standards for both guests and employees. Below is a list of important information and updates as we open up our services in a safe manner.


Reservations Information

Hours and Contact Info
Toll Free: 866-401-2699 (8am – 6pm)
Hotel Direct: 407-597-0214 (24 Hours) Dial 0 after 6pm
More Info

Changes to Your Reservation
If you are affected by travel restrictions, we will work with you to adjust your hotel reservations.

  • If you booked directly through our website or call center we, offer free cancellation 72 hours prior to arrival (only exception would be Group Reservations which are 7 days prior to arrival). You can modify your reservation to another date, cancel by clicking here, or you can call us directly.
  • For reservations made through an online travel agent or other third party, we ask that you contact the booking provider for information on their policies.


Temporarily Closed Services

  • Á la Carte Housekeeping Services are currently unavailable.
  • Enhance Your Stay Packages – we apologize for the inconvenience but, we are currently unable to provide any Enhance Your Stay options until further notice.

Know Before You Go!

  • Pirates Plunge Pool is open daily from 8am – 10pm.
  • Relaxation Pool is open daily from 8am – 10pm.
  • Reflections Spa & Salon is open with limited hours and services. The spa will open each week; Thursday 9am – 5pm, Friday & Saturday 9am – 8pm, and Sunday 9am – 5pm. Please note these hours are subject to change; however, advance appointments may be booked online. Please visit our spa page for more information.
  • Lani’s Luau Poolside Tiki Bar is open daily from 9am – 9pm.
  • Frankie Farrell’s Irish Pub is open Monday through Thursday from 4pm – 10pm and Friday through Sunday from 1pm – 10pm. Delivery is offered daily after 5pm.
  • Pizza Hut Cafe Express is open daily from 5pm – 12am
  • Face Masks are Required – We request all Guests wear a face mask when indoors.
  • Game Room is open 24 hrs daily at limited capacity.
  • Fitness Center is open 24 hrs daily at a limited capacity.
  • Convenience Store is open daily from 7am – 1am.
  • Theme Park Shuttle Service – Due to Disney’s on-property transportation changes due to Covid-19; our hotel-provided complimentary shuttle service is currently suspended. However, an optional paid shuttle service is now available. Click here for more information on the Theme Park Shuttle Service.




Your Safety is Our First Priority

Dear Valued Guest,

We know the recent news and uncertainty surrounding the coronavirus (COVID-19) may have you taking a deeper look into your current travel plans and future reservations.  Whether you have already booked your hotel stay with us or are looking ahead for upcoming travel, we wanted to let you know that we understand your concerns.

Our first priority is the safety of our guests, staff members, owners and travel partners.  We continue to urge you to follow the guidelines established by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), and your local health authorities.

I am reaching out on behalf of the staySky Hotels & Resorts family to assure you that in times of uncertainty surrounding travel; again, your safety and wellbeing remain our highest priority. Given the rapidly changing information on travel restrictions and cancelled or postponed public events; we want you to know that we are monitoring the situation closely, keeping those who are affected in our hearts, and are listening carefully to information provided by local, state and federal health authorities.

I would like to share a few updates that might help as you consider your next visit:

Providing a safe and clean environment for all our guests and team members is always a top priority– even more so today. We remain committed to upholding the highest standards of cleanliness and want you to feel at ease when you visit our hotels, knowing you’ll experience the quality you expect.

The below precautionary response measures are helping us continue to provide a safe and clean environment for our valued guests and staff members:

2020 Best Of Housekeeping - AAA Award

  • Comprehensive COVID-19 guidance from the CDC is in place at all locations, detailing how to protect against transmission of the virus.
  • Our staff have been instructed on CDC guidelines regarding cleanliness to include sanitation and hand-washing requirements that are in place. 
  • In addition to our regular daily cleaning of public areas; emphasis has been placed on increased frequency with special attention paid to door handles, elevator buttons, handrails, and surface areas.
  • In suite cleaning schedules have been enhanced, to include using recommended sanitizing cleaners as well as disinfectants.  

Our ongoing goal and mission is to provide you with a level of comfort that we are doing our part by providing additional precautionary measures at this time.   

We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by (WHO), the (CDC), and local authorities. 

We continue to welcome families, leisure travelers, and business travelers to our locations with our established operational excellence and commitment to care.

Guest First

At staySky Hotels & Resorts, we put our guests first and our goal is to create the best experience for you! If we can be of further assistance, please do not hesitate to contact any of our staySky Hotels & Resorts family team members directly at 866-455-4062 or We will be more than happy to answer any questions you may have about your upcoming stay!

Thank you for your support and loyalty. We will keep you updated through this dynamic situation and we look forward to welcoming you at one of our hotels soon.

Best Regards,

John Gordon

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My family and I have just returned from an 11 night holiday at LBV. The resort is fantastic and the location could not be better.

Lynn, UK