Your Safety is Our First Priority

Dear Valued Guest,

We know the recent news and uncertainty surrounding the coronavirus (COVID-19) may have you taking a deeper look into your current travel plans and future reservations. Whether you have already booked your hotel stay with us or are looking ahead for upcoming travel, we wanted to let you know that we understand your concerns.

Our first priority is the safety of our guests, staff members, owners and travel partners. We continue to urge you to follow the guidelines established by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), and your local health authorities.

I am reaching out on behalf of the staySky Hotels & Resorts family to assure you that in times of uncertainty surrounding travel; again, your safety and wellbeing remain our highest priority. Given the rapidly changing information on travel restrictions and cancelled or postponed public events; we want you to know that we are monitoring the situation closely, keeping those who are affected in our hearts, and are listening carefully to information provided by local, state and federal health authorities.

I would like to share a few updates that might help as you consider your next visit:

Providing a safe and clean environment for all our guests and team members is always a top priority– even more so today. We remain committed to upholding the highest standards of cleanliness and want you to feel at ease when you visit our hotels, knowing you’ll experience the quality you expect.

The below precautionary response measures are helping us continue to provide a safe and clean environment for our valued guests and staff members:

Comprehensive COVID-19 guidance from the CDC is in place at all locations, detailing how to protect against transmission of the virus.
Our staff have been instructed on CDC guidelines regarding cleanliness to include sanitation and hand-washing requirements that are in place.
In addition to our regular daily cleaning of public areas; emphasis has been placed on increased frequency with special attention paid to door handles, elevator buttons, handrails, and surface areas.
In suite cleaning schedules have been enhanced, to include using recommended sanitizing cleaners as well as disinfectants.

Our ongoing goal and mission is to provide you with a level of comfort that we are doing our part by providing additional precautionary measures at this time.

We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by (WHO), the (CDC), and local authorities.

We continue to welcome families, leisure travelers, and business travelers to our locations with our established operational excellence and commitment to care.

Guest First

At staySky Hotels & Resorts, we put our guests first and our goal is to create the best experience for you! If we can be of further assistance, please do not hesitate to contact any of our staySky Hotels & Resorts family team members directly at 866-455-4062 or guestservices@staysky.com. We will be more than happy to answer any questions you may have about your upcoming stay!

Thank you for your support and loyalty. We will keep you updated through this dynamic situation and we look forward to welcoming you at one of our hotels soon.

Best Regards,

Signature
John Gordon
CEO/President

Reservations Information

Updated Hours and Contact Info
Toll Free: 866-401-2699
Reservation Center Temporary Hours: Monday – Saturday, 9am – 5pm
Hotel Direct: 407-597-0214 (24 Hours)
More Info

Refunds
Due to the unprecedented volume of travel disruptions, refunds may take up to 8 weeks to process. We thank you in advance for your patience and understanding.

Changes to Your Reservation
If you are affected by travel restrictions, we will work with you to adjust your hotel reservations.

For Non-Refundable Reservations due to arrive through April 30, 2020, we will transfer your reservation to another date within 1 year of your arrival date based upon availability. However, you must contact us at least 72 hours prior to arrival to make arrangements. If you are unsure of the date of your future travel, we can “suspend” your current reservation and deposit until you are ready.
For all other direct booked reservations we, already offer free cancellation 72 hours prior to arrival. You can modify your reservation to another date, cancel by clicking here, or you can call us Monday-Saturday 9am-5pm. (Please be aware our call volume is very high)
For reservations made through an online travel agent or other third party, we ask that you contact the booking provider for information on their policies.

Know Before You Go!

Pirates Plunge Pool is open daily from 7:00 am – 10:00 pm. Thank you for practicing social distancing.
Relaxation Pool is open daily from 7:00 am – 10:00 pm. Thank you for practicing social distancing.
Reflections Spa & Salon is now open with limited hours and services. The spa will open each week; Thursday-Sunday 9am-5pm. Please note these hours are subject to change. Please visit our spa page for more information.
Fitness Center is open at a limited capacity. Thank you for practicing social distancing.
Lani’s Luau Poolside Tiki Bar is now open.
Frankie Farrell’s Irish Pub is now open.
The Game Room is now open. Thank you for practicing social distancing.
Face Masks are mandatory; as of June 20th, the Mayor of Orange County mandated everyone must wear a face covering when in a public space. Ages 2 and under exempt.

Temporarily Closed Services

Pizza Hut/Convenience Store – The Pizza Hut and Convenience Store will close at 7:00pm Tuesday, March 24, 2020. Afterward, they will remain closed until further notice to follow the State of Florida Executive Order to all restaurants and CDC guidelines.
Theme Park Shuttle Service – In order to minimize the spread of the coronavirus, there will be no shuttle service until further notice. We truly apologize for the inconvenience and thank you for understanding.
Lost and Found – For everyone’s health and safety, we may not be able to hold on to “lost and found” items. Please make sure you have all of your belongings before checking out so nothing gets left behind. Thank you for your understanding.
Enhance Your Stay Packages – we apologize for the inconvenience but, we are currently unable to provide any Enhance Your Stay options until further notice.

Attraction News

Walt Disney World^®Theme Parks are Opening! Magic Kingdom^®Park and Disney’s Animal Kingdom^® opened July 11th, 2020 with Disney’s Epcot^® and Disney’s Hollywood Studios^® opening July 15th, 2020. Know Before You Go to stay up to date on the Walt Disney World® Resort’s latest safety guidelines.
Disney Springs^® is Open! – Disney Springs^® has moved forward with their first phase of reopening! Click Here to View Full Infographic on what to expect during your visit.
Universal Orlando is Open! – with Limited Capacity.
Sea World Orlando is Open! – with reservations required and limited capacity.

Stay at Home Activities from our Virtual staySky Kid’s Club

We know these times have been stressful, and with the children at home full-time and the stay-at-home mandates, it can be easy to run out of things to do when school work is completed. So, we’ve gathered some fun Walt Disney World^® Activities, Virtual Tours as well as fun quizzes and more! Click Here to visit our Virtual staySky Kids’ Club Page to view activities you can do with the family!

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