Resort Questions Answered- Lake Buena Vista Resort Village & Spa

August 14, 2015

There’s nothing better than going on vacation, but there are always several things that need to be resolved before a vacation can perfectly come together. We wrote this blog post to answer some of the questions you may have before booking our resort and, therefore, make it easier for you to plan your dream vacation to magical Orlando.

Resort fee: 
We have a daily resort fee that covers services such as self-parking, Wi-Fi, fitness room, pool towels, theme park shuttle and local phone calls.


Baby care: Cribs are available in a Pack n Play style and are provided complimentary. Please email  to ensure your crib request is added into your reservation.


Special requests: If you are celebrating a special occasion, please email to order items like birthday cake, balloons, or gift baskets prior to your arrival.  Please visit this page for details on items to Enhance Your Stay!


Packages: For a nominal fee of $5 per package you may have packages delivered to the hotel.  You must include the name on the reservation and arrival date on the package.  Payments for packages can be pre-paid by emailing  We do ask that packages arrive no earlier than 3 days prior to check-in.  In the event your package does not arrive prior to your departure date, packages may be forwarded with prior arrangements for an additional fee.  The hotel will not be held responsible for misdirected or lost packages.  *The name on the package must match that of the resort reservation.


Airport: We can arrange Resort Transportation.  Prices start from $50 one way for up to 5 people from Orlando International Airport to Lake Buena Vista Resort Village & Spa.  To make a reservation for airport shuttle service please contact reservations at 866-401-2699 with all your flight information. We will then send you your transportation voucher; payment is required at time of booking this service.


Room request: We are more than willing to add any special requests to your reservation but please note that these are always subject to availability and cannot be guaranteed.  Please email or note them at the time of your reservation.


Parking: Self-parking is included in your daily resort fee for registered guests of the resort and is limited to two vehicles per suite.  Parking passes are required.


Smoking: Lake Buena Vista Resort Village & Spa is a non-smoking hotel.  You may smoke outside on your balcony only.  A cleaning fee will be charged if this policy is not followed.


Shuttle service: Theme Park Shuttle Service for Disney, Sea World and Universal is included with your Resort Fee, on a first-come, first-served basis.  Visit this page for shuttle details.  Reservations are required one day in advance.


Pools: Our pools are heated seasonally based upon the pool and outside temperatures.


Housekeeping: Housekeeping is not included in your daily rate, but services can be scheduled with the front desk at least 24 hours in advance. There are three different types of housekeeping services available to choose from: Full Cleaning, Light Touch Service and Fresh Touch, visit this page for details.  You can schedule any housekeeping at the front desk once you arrive at the hotel.


Balcony: All suites have their own private balcony furnished with a table and chairs.