Frequently Asked Questions…
The daily resort fee covers the following services; self parking, wi-fi, fitness room, pool towels, theme park shuttle and local phone calls. The daily resort fee is a mandatory charge whether you use the resort services or not.
Cribs are Pack n Play style, they are provided complimentary. Please email firstname.lastname@example.org to ensure your crib request is added into your reservation.
For a nominal fee of $5 per package you may have packages delivered to the hotel. You must include the name on the reservation and arrival date on the package. Payments for packages can be pre-paid by emailing email@example.com. We do ask that packages arrive no earlier than 3 days prior to check-in. In the event your package does not arrive prior to your departure date, packages may be forwarded with prior arrangements for an additional fee. The hotel will not be held responsible for misdirected or lost packages. *The name on the package must match that of the resort reservation.
Yes, your credit card will be charged either a deposit or the full amount of the stay depending on what rate you select. Please check the terms and conditions of the reservation prior to confirming for the exact deposit which applies to your reservation. Please note: Reservations made with a declined or invalid credit card are subject to cancellation.
Cancellation terms and conditions are explained during the reservation process. Our hotel policy is 72 hours prior to arrival you may cancel without penalty unless you reserve a non-cancellable or non-refundable reservation such as Advanced Purchase or Pay in Advance & Save. Additionally group block reservations have a 7 day cancellation policy. Cancellations made within cancellation period will forfeit the deposit on the reservation.
Yes, if you wish to make additional payments on your reservation please contact our reservations department firstname.lastname@example.org or 866-401-2699 and we will be happy to assist you.
Any changes to your reservation can be made providing they are made within the terms of the cancellation policies & terms, please note that changes to a reservation can however result in rate changes. To change or modify your reservation please email email@example.com or call 866-401-2699 and we will be happy to assist you.
We can arrange Resort Transportation. Prices start from $50 one way for up to 5 people from Orlando International Airport to Lake Buena Vista Resort Village & Spa. To make a reservation for airport shuttle service please contact reservations at 866-401-2699 with all your flight information. We will then send you your transportation voucher; payment is required at time of booking this service.
If you decide to make a change to your reservation such as a room upgrade, we would be more than happy to help you. Email firstname.lastname@example.org or call 866-401-2699 for availability and upgrade costs.
We are more than willing to add any special requests to your reservation but please note that these are always subject to availability and cannot be guaranteed. Please email email@example.com or note them at the time of your reservation.
For a nominal fee of $5.00 per package* you may have packages delivered to the resort. The name on the package must match that of the resort reservation. Payments for packages can be pre-paid by emailing firstname.lastname@example.org. In the event your package does not arrive prior to your departure date, packages may be forwarded with prior arrangements for an additional fee. The hotel will not be held responsible for misdirected or lost packages.
*Please note: For large or heavy packages or if the package needs the be held longer than 3 days before check-in there will be an additional charge. Standard packages are 14’”x 14″ x 8’”and weigh 3.5lbs (or less).
Unfortunately, while we love our furry friends we do not allow pets, however service animals with documentation are accepted.
We do not offer early check-in or late check-out in advance. Please feel free to note your arrival time on your reservation but, we cannot guarantee early check-in will be available even if it is noted. Once you arrive at the hotel you can request a late check-out with the front desk. If available, there may be a nominal fee charged for late check-outs.
Parking is included in your daily resort fee for registered guests of the resort and is limited to two vehicles per suite. Parking passes are required .
All suites include an in-suite washer and dryer. If you require dry cleaning service, please visit the front desk for details.
Most newer GPS units now recognize our resort address of 8113 Resort Village Drive, Orlando, FL 32821. But, occasionally the address isn’t recognized, if this happens please use 15657 South Apopka Vineland Road, Orlando, FL, 32821, which is the address for the Lake Buena Vista Factory Stores located next door to the resort.
There are 5 buildings at the resort, each with a variety of suites from one bedroom to four bedrooms. Not all room types are available in every building.
You may add a special request to your reservation but please note that special requests cannot be guaranteed. Keep in mind some suite types are not available in all buildings and therefore your request would not be able to be accommodated.
You would need to reserve the specific room type to guarantee it. If the view room type is available for your requested dates it will display along with the standard room type. We do not offer pool view or firework view on a special request basis.
Lake Buena Vista Resort Village & Spa is a non-smoking hotel. You may smoke outside on your balcony only. A cleaning fee will be charged if this policy is not followed.
Theme Park Shuttle Service for Disney, Sea World and Universal is included with your Resort Fee, on a first-come, first-served basis. Visit this page for shuttle details. Reservations are required one day in advance.
Yes, our pools are heated seasonally based upon the pool and outside temperatures.
It is highly advisable to schedule your spa services in advance to ensure your preferred time is available. Call the Spa directly at 407-597-1695 to schedule your appointment for your spa services.
Housekeeping services can be scheduled with the front desk at least 24 hours in advance. There are three different types of service available to choose from Full Cleaning, Light Touch Service and Fresh Touch, visit this page for details. You can schedule any housekeeping at the front desk once you arrive at the hotel.
We do offer handicapped accessible suites, please email email@example.com or call 866-401-2699 to reserve an accessible suite.
Cribs are Pack n Play style and are provided complimentary, subject to request and availability. Please email firstname.lastname@example.org to ensure your special request for this is added into your reservation.
Unfortunately we do not offer any extra rollaway beds; each suite can only accommodate the maximum number of guests indicated for that room type.
Wired Internet Access is included in your daily resort fee and is available in all guestrooms. We do also offer a business center with computers available for a nominal fee (credit card required).
Absolutely! We offer a great concierge desk at this resort where you can purchase all your park tickets, dinner shows and sight-seeing tours. For your convenience you can also purchase all your tickets prior to arrival by contacting our reservations department at 866-401-2699.
Lake Buena Vista Resort Village & Spa check-in time is 4pm and check-out time is 11am.
Yes, all suites have their own private balcony furnished with a table and chairs.
Yes, absolutely. Please email email@example.com with your name, room number if you have it, and a description of the items left behind. We’ll be happy to assist.